.: Digital Resource Media - Frequently Asked Questions PDF Print E-mail


The following is a list of answers to our most commonly asked questions. It is provided with the understanding that because you're as busy as we are, you should receive the information you're looking for as soon as possible. If you feel we missed anything that you feel should be included, This e-mail address is being protected from spambots. You need JavaScript enabled to view it !

  1. Do you charge for a consultation?
  2. What should I expect from a free consultation?
  3. Why do you charge by the hour and not per project?
  4. Do I have to live in Seattle to use your services?
  5. How soon can I launch my website?
  6. Are your services for businesses only?

Do you charge for a consultation?

Answer:
No! All consultations are 100% free no matter how long they last. It's our pleasure to get to know you and help you reach your goals.

What should I expect from a free consultation?

Answer:
Free consultations mainly revolve around your goals and how to effectively achieve them. This can be done via phone or email, depending on your preference and availability. The importance of these consultations cannot be overstated. It's our chance to meet you. It's also our chance to customize our services to meet your budget. What better way to break the ice? This e-mail address is being protected from spambots. You need JavaScript enabled to view it at your convenience.

Why do you charge by the hour and not per project?

Answer:
In a way, we do both. After a consultation, we will submit a full estimate of how many hours your project will take to complete, what your project will cost, and when it will be finished. The estimate is exactly that, an estimate, which is why it will be submitted in the form of a range. For example, an estimate for a website with two pages and a logo might look like this:

Option 1. Website with 2 pages + logo.
Option 2. Website with 2 pages + logo + the ability to update gallery and news (+ free tech support).
Option 3. Option 1 + Flash intro page.
Option 4. Flash website with 2 pages + logo + intro.

Option 1: 10 to 15 hours.
Option 2: 15 to 20 hours.
Option 3: 20 to 25 hours.
Option 4: 20 to 25 hours.

Rate for options 1, 2, 3: $30/hour.
Rate for option 4: $40/hour.

Project completion date: 4/15/09

Bear in mind that the above example isn't fixed. Your project may cost more or less depending on the scope of your project. That's why we offer a free, in depth consultation to ensure that you receive the best service your money can buy.

Do I have to live in Seattle to use your services?

Answer:
No! We have and will work with people all over the world. However, long distance phone charges are the client's responsibility. Skype and email are frugal alternatives.

How soon can I launch my website?

Answer:
Depends on the scope of your project. Completion date is included in our estimates.

Are your services for businesses only?

Answer:
No! Our services can be used by any group or individual.